- CRM (Customer relationship management)
- Customer relationship management
- found: Work cat.: 2009378278: Schellong, Alexander. Citizen relationship management, c2008: t.p. (Alexander Schellong) p. 1 (Customer Relationship Management; CRM is the acronym and term used for a body of management philosophies, practices, and technology utilizations) p. 15 (central to CRM is managing the relationship between the customer and the enterprise)
- found: LC database, Feb. 23, 2009 ("customer relationship management" keyword search in title field: 89 hits)
- 2007-07-18: new
- 2009-06-12: revised
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