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<http://id.loc.gov/resources/works/14167831> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/14167831> <http://id.loc.gov/ontologies/bflc/aap> "Schwartz, Lisa M. Re-inventing your contact center" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/14992817> .
<http://id.loc.gov/resources/works/14992817> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/14992817> <http://id.loc.gov/ontologies/bflc/aap> "Service chain management" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/16058982> .
<http://id.loc.gov/resources/works/16058982> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/16058982> <http://id.loc.gov/ontologies/bflc/aap> "Service marketing" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/13663226> .
<http://id.loc.gov/resources/works/13663226> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/13663226> <http://id.loc.gov/ontologies/bflc/aap> "Service-to-sales excellence" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/12102419> .
<http://id.loc.gov/resources/works/12102419> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/12102419> <http://id.loc.gov/ontologies/bflc/aap> "Shillito, M. Larry, 1939- Acquiring, processing, and deploying voice of the customer" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/169364> .
<http://id.loc.gov/resources/works/169364> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/169364> <http://id.loc.gov/ontologies/bflc/aap> "Siefke, Andreas, 1967- Zufriedenheit mit Dienstleistungen" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/14781654> .
<http://id.loc.gov/resources/works/14781654> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/14781654> <http://id.loc.gov/ontologies/bflc/aap> "Song, Hae-ryong Taehan Minʼguk ŭn chigŭm chʻehŏm chihyang sahoe" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/15071450> .
<http://id.loc.gov/resources/works/15071450> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/15071450> <http://id.loc.gov/ontologies/bflc/aap> "Stanik, Martin, 1973- Kooperative Full-Service Strategien" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/13684011> .
<http://id.loc.gov/resources/works/13684011> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/13684011> <http://id.loc.gov/ontologies/bflc/aap> "Successful service operations management" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/14341153> .
<http://id.loc.gov/resources/works/14341153> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/14341153> <http://id.loc.gov/ontologies/bflc/aap> "Teboul, James, 1940- Service is front stage" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/13636810> .
<http://id.loc.gov/resources/works/13636810> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/13636810> <http://id.loc.gov/ontologies/bflc/aap> "The readiness plan" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/14918752> .
<http://id.loc.gov/resources/works/14918752> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/14918752> <http://id.loc.gov/ontologies/bflc/aap> "Tian, Yu Di san fang wu liu fu wu fen bao guan li" .
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<http://id.loc.gov/resources/works/12552805> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/12552805> <http://id.loc.gov/ontologies/bflc/aap> "Timm, Paul R. 50 powerful ideas you can use to keep your customers" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/1088366> .
<http://id.loc.gov/resources/works/1088366> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/1088366> <http://id.loc.gov/ontologies/bflc/aap> "Tjosvold, Dean Teamwork for customers" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/1627007> .
<http://id.loc.gov/resources/works/1627007> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/1627007> <http://id.loc.gov/ontologies/bflc/aap> "Understanding services management" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/11927072> .
<http://id.loc.gov/resources/works/11927072> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/11927072> <http://id.loc.gov/ontologies/bflc/aap> "Van der Wagen, Lynn Building quality service" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/12797491> .
<http://id.loc.gov/resources/works/12797491> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/12797491> <http://id.loc.gov/ontologies/bflc/aap> "Waite, Andrew J. A practical guide to call center technology" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/17052765> .
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<http://id.loc.gov/resources/works/17052765> <http://id.loc.gov/ontologies/bflc/aap> "Weinstein, Art Superior customer value" .
<http://id.loc.gov/authorities/subjects/sh2008117646> <http://id.loc.gov/ontologies/bflc/subjectOf> <http://id.loc.gov/resources/works/1670599> .
<http://id.loc.gov/resources/works/1670599> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/1670599> <http://id.loc.gov/ontologies/bflc/aap> "Weinzimer, Philip Getting it right!" .
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<http://id.loc.gov/resources/works/15371700> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/15371700> <http://id.loc.gov/ontologies/bflc/aap> "Wilson, John P. (John Peter), 1955 August 11- The call centre training handbook" .
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<http://id.loc.gov/resources/works/13301649> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://id.loc.gov/ontologies/bibframe/Work> .
<http://id.loc.gov/resources/works/13301649> <http://id.loc.gov/ontologies/bflc/aap> "Wu liu fu wu guan li" .
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<http://id.loc.gov/resources/works/13301651> <http://id.loc.gov/ontologies/bflc/aap> "Wu liu ke hu guan li" .
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