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Bibframe Work

Title
Improving customer satisfaction, loyalty, and profit
Type
Text
Monograph
Contribution
Johnson, Michael D. (Michael David) (Contributor)
Gustafsson, Anders, 1964- (Contributor)
Subject
Consumer satisfaction (LCSH)
Customer loyalty (LCSH)
Customer relations (LCSH)
Language
English
Illustrative Content
Illustrations
Classification
LCC: HF5415.335 .J64 2000
DDC: 658.8/12 full
Could not render: bf:status
Supplementary Content
bibliography
index
Content
text
Table Of Contents
Creating a customer measurement and management system
Strategy and planning
Building the lens of the customer
Building the quality-satisfaction-loyalty survey
From data to information : analyzing quality, satisfaction, loyalty, and profit data
From information to decisions : priority setting and implementation.
Authorized Access Point
Johnson, Michael D. (Michael David) Improving customer satisfaction, loyalty, and profit
Admin Metadata
Generation Process: DLC marc2bibframe2 v2.5.0
Status: changed
Encoding Level: core
Description Conventions: Anglo-American cataloguing rules
Identified By: bf:Local, 11982838
Change Date: 2010-12-08T17:30:14
Creation Date: 2000-04-21
Description Modifier: United States, Library of Congress
Description Authentication:
Non-rendered Predicates: bf:assigner lclocal:d906 lclocal:d925 lclocal:d955