Bibframe Work

Machine generated contents note: 1 Learning how to learn 1

Education and the service process 3

Setting and defining goals 5

Core benefits 6

Maximizing benefits 7

A resource-based view of the MBA programme 11

Developing a knowledge management strategy 15

Conclusions 19

2 Doing the groundwork: getting started on the MBA 20

Pre-programme preparation 20

Induction 22

Learning the ropes 23 Work/study groups 24

Meeting colleagues 25 Assessing resources 26

Setting up 28

Tuning your mind 29

Conclusions 31

3 Courses: the first channel of knowledge acquisition 32

Definition 33

Types of courses 35

Delivery methods 38

Aims and processes 39

The role offaculty 39

Maximizing valuefrom courses 42

Courses and the knowledge management process 45

Conclusions 47

4 Case studies: exercises in management skills 48

Definitions 49

Advantages and disadvantages of the case study

method 51

Reading and analysing cases 53

Approaches to case study resolution 58

Case studies and benefit maximization 60

Case studies and knowledge management 60

Conclusions 61

5 Working in teams: creating value from synergy 62

Why do it? 63

Organizing teams 65

Thefunctioning of the team 66

The role of individual personality 68

Teamworking personalities 68

Functioning in groups 73 Benefit maximization 76

Knowledge management 77

Conclusions 78

6 Written communication: who writes, wins 79

Fitness for purpose 82

Structure 85

Style 88

Content 90

Knowledge management and written communication 93

Maximizing benefits 94

Conclusions 95

7 Working in the classroom: managing presentations and discussions 96

The stage and the players 98

Presentations 100

Discussions 106

Knowledge management 108

Benefit maximization 108

Conclusions 109

8 Research: generating and creating knowledge 110

Data, information and knowledge 112

Doing research 114

Using information and knowledge resources 120

Knowledge management 125

Benefit maximization 125

Conclusions 126

9 Projects: working in the real world 127

Identifying a project 128

Establishing aims 130

Developing relationships with the client 132

Setting up the research programme 133

Carrying outfield research 135

Analysis of data gathered 139

Presentation 139 Following up 140

Knowledge management and projects 141

Benefit maximization 141

Conclusions 144

10 Networking: creating value out of harmony 145

Networks and their benefits 146

How they do it in China 148

Networks and ethics 150

Networking and the MBA 152 Networking and social life 155

Spouses and partners 157 After the programme 158 Benefit maximization 159

Conclusions 160

11 Exchange programmes 161

Choosing an exchange school 161

Cross-cultural learning 164

Doing courses 166

Opportunities for networking 166

Problems and drawbacks 167 Knowledge management 168

Benefit maximization 168

Conclusions 169

12 Getting a job: recruitment during and after the

programme 170

What are recruiters looking for? 171

Focusing on goals 174

What to lookfor in a recruiting company 174

Presentation and professionalism 176

Giving the right impression 179

Conclusions 180

13 The MBA and lifelong learning 181

What is lifelong learning? 182

Why is it important? 183

What contribution does the MBA make to lifelong

learning? 184

Conclusions 186

14 Conclusion: broad vision, sharp focus 187

Index 193.