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Bibframe Work

Title
Effective apology Effective apology :
Type
Text
Language
English
Classification
LCC: HD59.2 .K34 2009 (Source: dlc)
DDC: 659.2 full (Assigner: dlc)
Identified By
Lccn: 2009002120
Table Of Contents
The age of apology
Why we apologize and what it accomplishes
Recognition
Responsibility
Remorse
Restitution
Repetition
When, where, and how to apologize
How to accept (and reject) an apology
Apology and forgiveness
Obstacles to wholehearted apology
The best apology possible : ten apology do's and don'ts
Talking about apology : frequently asked questions
What can I do now? Five apology practices.
Authorized Access Point
Kador, John. Effective apology