Bibframe Work
TitleCrash course in dealing with difficult library customersTypeTextMonographSubjectPublic services (Libraries)--United States (LCSH)Library users--United States (LCSH)Libraries--Public relations--United States (LCSH)Libraries--Security measures--United States (LCSH)Conflict management (LCSH)LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General (BISACSH)LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management (BISACSH) ClassificationLCC: Z711 .M67 2014 DDC: 025.5 full LAN025000 LAN025010 Could not render: bf:statusSupplementary Contentbibliography index ContenttextSummary"Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"-- Provided by publisher.Authorized Access PointMosley, Shelley, 1950- Crash course in dealing with difficult library customers