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Bibframe Work

Title
Effective help desk specialist skills
Type
Text
Monograph
Contribution
Gibson, Darril R. (Contributor)
Subject
Information services (LCSH)
Information technology--Management (LCSH)
Customer relations--Management (LCSH)
Computer technical support (LCSH)
Computer technical support (FAST)
Customer relations--Management (FAST)
Information services (FAST)
Information technology--Management (FAST)
Language
English
Illustrative Content
Illustrations
Classification
LCC: HD30.2 .G557 2015
DDC: 004.068 full
Could not render: bf:status
Supplementary Content
index
Content
text
Summary
Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. - Publisher.
Table Of Contents
Introduction
Introduction to help desk support roles
Communication skills
Personal skills
Technical skills
Security skills
Troubleshooting skills
Writing skills
Training skills
Business skills
Calculating help desk value.
Authorized Access Point
Gibson, Darril R. Effective help desk specialist skills
Admin Metadata
Generation Process: DLC marc2bibframe2 v2.5.0
Status: changed
Encoding Level: minimal
Identified By: bf:Local, 18283291
Change Date: 2017-07-10T20:11:47
Creation Date: 2014-08-28
Description Language: English
Description Modifier: United States, Library of Congress
Description Authentication:
Non-rendered Predicates: bf:assigner