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Bibframe Work

Title
The SAGE handbook of service-dominant logic
Other Titles (e.g. Variant)
Service-dominant logic
Type
Text
Monograph
Subject
Customer relations--Philosophy (LCSH)
Customer services--Philosophy (LCSH)
Service industries--Philosophy (LCSH)
Language
English
Illustrative Content
Illustrations
Classification
LCC: HF5415.5 .S23 2019 (Assigner: dlc) (Status: used by assigner)
DDC: 658.812 full (Source: 23)
Supplementary Content
bibliography
index
Content
text
Summary
Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a goods/product logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study:
Table Of Contents
Introduction and Background
Value Cocreation
Service Exchange
Service Ecosystems
Institutions and Institutional Arrangements
Resources and Resource Integration
Actors and Practices
Innovation
Midrange Theory
Selected Applications
Reflections and Prospects.
Authorized Access Point
The SAGE handbook of service-dominant logic