found: Arthur, Jay. Lean Six Sigma demystified, 2006:eCIP t.p. (Jay Arthur) phone call from pub., Sep. 19, 2006 (b. Dec. 17, 1951)
found: How to motivate everyone, c2001:t.p. (Jay Arthur)
found: QIMacros www site, Mar, 3, 2011about Jay Arthur (Jay Arthur is the author of the Six Sigma System ; The QI Macros SPC software for Excel ; Your seventh sense: how to think like a comedian ; and How to motivate everyone ; he has written six popular John Wiley & Sons books on software engineering; he founded KnowWare International Inc. in 1992 ; he is a Certified Master Practitioner of neuro-linguistic programming)
