Online dispute resolution

found: American Bar Association. Task Force on E-Commerce and ADR. Addressing disputes in electronic commerce, c2002:p. 1 (Online dispute resolution (ODR); ODR is a broad term that encompasses many forms of alternative dispute resolution2 (ADR) that incorporate the use of the Internet, websites, email communications, streaming media and other information technology as part of the dispute resolution process. Parties may never meet face to face when participating in ODR. Rather, they might communicate solely online.)

found: Wikipedia, Mar. 18, 2010:(Online dispute resolution (ODR) is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process)