found: Creating a customer service mindset, 2018:title page (Jacqui Scammell) back cover (has studied Australian organisations that provide the best customer service and from this research has created a system which, if followed, will increase loyalty to your business; speaker, facilitator, and coach working with some of the largest global workforces in retail, banking, and hospitality; has managed and advised workforces of all sizes; this is her first book) page 3 (has spent most of her career at the intersection of employee and customer)